Privacy Policy
Last Updated: 14 February 2026
Effective Date: 14 February 2026
1. Introduction
Neuralith ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services and website. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and applicable data protection principles.
This policy applies to personal data collected through our website at neuralin.live, through direct business communications, and in the course of delivering our AI implementation services. If you have questions about this policy, contact us at [email protected].
2. Data We Collect
We collect personal data that you voluntarily provide and data generated through your use of our website:
- Contact information: name, email address, phone number, and organisation name submitted through our enquiry form or direct communications
- Communication records: correspondence by email or phone relating to service enquiries or active engagements
- Technical data: IP address, browser type, pages visited, and session duration collected through analytics cookies (where consent is given)
- Engagement data: information provided in the course of scoping, delivering, or concluding an AI implementation engagement
We do not collect sensitive personal data (as defined under PDPA) unless specifically required for an engagement and explicitly agreed with you.
3. Legal Basis and Purpose of Processing
We process personal data on the following legal bases:
- Consent: where you have provided consent via our contact form or cookie acceptance
- Contract performance: where data is necessary to deliver services you have engaged us for
- Legitimate interests: to manage and improve our business operations, respond to enquiries, and maintain records
- Legal obligation: where required by Singapore law or regulatory authority
Purposes for which we process personal data include: responding to service enquiries, scoping and delivering AI implementation engagements, communicating about ongoing or completed work, improving our website and services, and complying with legal obligations.
4. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law:
- Enquiry records: up to 12 months from date of last contact where no engagement commenced
- Engagement records: up to 7 years from engagement close for accounting and legal purposes
- Website analytics data: up to 26 months, consistent with standard analytics retention practices
After the applicable retention period, personal data is securely deleted or anonymised.
5. How We Use Your Data
Personal data is used to: respond to your enquiries and provide requested information; scope, deliver, and document AI implementation engagements; issue invoices and manage accounts; communicate about service updates or relevant developments where you have consented; and comply with Singapore regulatory requirements including PDPA reporting obligations.
We do not use personal data for automated decision-making that produces legal or similarly significant effects.
6. Data Sharing and Third Parties
We do not sell personal data. We may share personal data with trusted third-party service providers in the following contexts:
- Cloud infrastructure: data may be hosted on servers provided by cloud providers operating under appropriate data processing agreements
- Analytics: website analytics data may be processed by Google Analytics (where consent is given), subject to Google's data processing terms
- Professional advisors: legal or accounting advisors may access data where necessary for compliance purposes
- Regulatory authorities: we may disclose data where required by law or by order of a Singapore government agency or court
All third-party processors are contractually bound to handle personal data only as directed and to maintain appropriate security measures.
7. Data Protection Measures
We implement technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include: access controls limiting data access to authorised personnel; encryption of data in transit using TLS; secure deletion procedures; and regular review of data handling practices.
In the event of a data breach that is notifiable under PDPA, we will notify the Personal Data Protection Commission (PDPC) and affected individuals within the timeframes required by law.
8. Cookies
Our website uses cookies to support functionality and, where you consent, to gather analytics data. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Your Rights Under PDPA
Under Singapore's PDPA, you have the following rights with respect to your personal data:
- Right of access: request a copy of personal data we hold about you
- Right to correction: request correction of inaccurate or incomplete personal data
- Right to withdrawal of consent: withdraw consent at any time (this does not affect lawfulness of processing prior to withdrawal)
- Right to data portability: receive your personal data in a machine-readable format where technically feasible
- Right to cease processing: request that we stop using your data for certain purposes
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. There is no charge for reasonable requests.
If you are unsatisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, contact us at [email protected].
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy. For significant changes, we will endeavour to notify affected individuals directly where contact information is held.
13. Contact
For any questions, requests, or concerns relating to this Privacy Policy or our personal data handling practices, contact:
Neuralith77 Robinson Road, #33-00, Robinson 77
Singapore 068896
[email protected]
+65 6835 2741